This is the best and most friendly and professional service I have ever had the pleasure of doing business with! Ken is worthy of a raise and promotion!
A great service experience starts with the service writer. Do they listen, are they responsive, do they do what they say they will do? In my experience, Pedro Leal checks all the boxes and the work always comes back exactly as expected.
Casey was fantastic. He took the time to explain everything to me and He helped me with the warranty. He also connected my Bluetooth, which I thought didn't work! He was super helpful, very courteous and quite professional; just a really great guy! I will be bringing my Fiat there from now on!
Thanks to very well trained team, my car buying experience with Maserati was very unique and enjoyable.
great service always kept me informed was able to give me a lower car .when car came back it was cleam
Very courteous and respectful. They work very quickly, I was very shocked to have a full service done in an afternoon.
The staff was extremely kind, polite, and fast to assist me. Patient when I had further questions and stayed with as long as I needed. My service advisor, Pedro Leal, is knowledgable about my car, all the details and with a smile on his face at all times.
Service was quick and received assistance with warranty coverage
Everyone is very Professional… figured out the problem quickly..took care of my Battery under warranty.
Ben and Nick were awesome. They are an asset to this dealership. Best car purchase experince of my life
Pedro is one of the best service advisors I have had the pleasure to work with. Definitely an asset to the company
Extremely helpful, organized and always with a great attitude and willingness to solve you vehicle’s issue.
The touch screen went dark in my AR Stelvio. I was offered an appt the very next day, and the issue was fixed the same day. I received a rental car.
I like Alfa Romeo, but most importantly I like this store. Within 3 hours, I returned my leased Stelvio and purchased a beautiful 2022 Stelvio Quadrifoglio. They will NOT push you, will NOT make you feel uncomfortable or obligated to do anything, and will NOT add hidden charges/fees/interets to squeeze the last penny from your wallet. Talk to Frank Cook if you need help. I spent 2 days to shop around in Santa Monica, looked and test drove cars of Mercedes, BMW, Audi, Ford, and Alfa Romeo. It seems to me that no other sales professional can explain cars better than ...
This dealership is awesome! The folks are very friendly and eager to assist. They keep you informed on the status of your vehicle and do their best to meet the dates and times they tell you at drop-off.
Pedro was very knowledgable and professional. He communicated me directly and kept me informed throughout this process. One of my best experiences dealing with dealerships.
Highly Recommend!! Professional, Efficient and Clean! Pedro always goes above and beyond and a pleasure to work with. Makes the service experience easy. Staff all friendly and helpful. Best place to service your cars.
Best Service ever - Service advisor & GM Very knowledgeable & Friendly made my experience great & easy. I am so thankful.
Pedro always makes himself available and offers excellent communication and answers for all your mechanical questions.
The staff are helpful and friendly. I appreciate them helping me with my tires at the last minute. Ken is always great!
I brought my GT in for a new tire, a full checkup and some body touch up. Pedro is my guy, whom I can ALWAYS depend on to make sure EVERYTHING is done completely and beautifully. The kind of customer service he provides is really wonderful…courteous, personal and professional. He’s a HUGE reason why I trust SM Maserati and will always come back!
It was such a positive experience, the best I’ve ever had here! I came for an oil change & check up before taking my 2012 fiat in for smogging. Sadie M. was friendly & efficient. Asked if I wanted my car washed- no charge! Honored my coupon without an attitude and called me promptly when my car, was washed & ready for pick-up. I intend to come back for future repairs & servicing and to purchase an electric fiat when they get them in.
The purchase of my next Alfa Romeo went very smoothly. Elena and Nick made the process simple and enjoyable.
Silvia is amazing, heard my concerns and fixed my car super fast. Didn’t even have to ask her to wash my car
I Love 💕 this location they are truly a blessing and the only reason I continue to drive this brand of car they are like family I’m extremely comfortable and happy every time I come Pedro is my favorite 🤩 thank you guys for everything.
Great people, attentive service, attractive showrooms and Italian beauties. What more can be said than that?
Everything about my experience with Santa Monica Maserati Alfa Romeo was great excellent perfect easy
The service department and particularly casey were extremely good and helpful. Smooth and efficient. Thanks
As always, I was very happy and satisfied with my service advisor Pedro Leal. Thank you
Everyone was very friendly, accommodating and insured a pleasant experience.
Casey in service is the best service provider. He made everything super easy and was very reliable.
Service staff was very helpful with my car
Great experience leasing my new car would like to thank Elena and Steven for making the process easy and painless.
I was very satisfied with my recent car purchase at Maserati of Santa Monica. The Sales Rep I worked with, Kevin Krumpak, was extremely helpful and accommodating during our many discussions, and he even came into the office on his day off to help me consummate the purchase and walk me through the technical aspects of the new car. I can highly recommend him and the Santa Monica Dealership to anyone in the market for a new vehicle.
Casey O’Brien is a reliable service manager. Always keeps me informed of progress on my work; always cheerful and professional. A pleasure to work with.
Daniel Acevedo went out of his way to help my wife and I, he made us feel like family. He took great care of us even after the purchase of my car. I sent this young man a text asking questions. I really thought he wouldn’t even know who I was. He knew who I was and gave me great advice and answered all my questions. We are super impressed by this young man and would highly recommend him.
Excellent services provided by Mr. Leal, kept me informed at all times and Provided rental services while my car was being repaired. I’m super satisfied with the customer service rendered.
Excellent as always
Professional, helpful and prompt service with scheduling ease. Friendly staff and convenient customer lounge onsite
Excellent service and great price. Both Steve and Elena went out of their way to make it a pleasant experience.
Fantastic dealer with impeccable work quality. Highly recommend for all your Maserati and Fiat services. Ask for Pedro.
The staff were very professional and informative. The Customer Service was great. They went above and beyond to get the best deal.
Organized, respectful , welcoming Resolving the situation with kind manner and great work, Clean, facilitating the procedure for costumers
Everyone was pleasant, knowledgeable and provided answers quickly. The staff is very professional and I’d recommend the service center to colleagues and friends.
Good customer service and great extended warranty option. Definitely recommend. Convenient location also and knowledgeable staff.
Great service. Excellent knowledge of vehicle needs. Very timely. Lunch was a great touch as well since I had to get more done than I came in for. Love a good car wash to send me off. Very pleased.
THE BEST!!!! Maserati and Pedro always go above and beyond for me.
Casey always takes the best care of me. He makes me feel heard and attention paid to when I tell him issues I have with my car. He’s the main reason I’ll keep coming back for service.
My service advisor Ken was very attentive and very quick to respond. Vehicle was in and out from service.
Great service well job done Pedro is a pleasure to work with! Fast Quality And great follow up
Very clean and very friendly establishment. Sadie was very friendly and attentive, as were the rest of the staff. I was received quickly and given an excellent description of services done and needed in the near future.
Service techs were very good..2 hr service time was excellent..washed my car..nice perk...all warranty work only Fiat 500 electric...walked to Monrana St to have a great lunch an car was ready when we got back...wine for lunch helped...usually taking you car for service is a pain....thanks guys and gals...
Great service fast and professional they took really good care of me and my car
Great service well job done I will definitely recommend my friends to your organizations Fast Quality And great follow up
Service was friendly and prompt and everything was explained clearly. Didn’t try to sell me stuff I didn’t need.
Great service. Good attention to detail. Casey has been serving me for years and it gets better each time. Please replace the rolling chairs used by your service department before someone slips and gets hurt
Support your local Alfa Romeo dealership!
It was great very friendly and helpful. Ken was my service writer. 👍👍👍👍
This place is the best!
Thank you Santa Kinica Maserati for taking care of our car issues promptly. ESY professional staff.
Thank you Pedro for working diligently to address the issues we had with our car. Pedro is committted to provide excellent service and costumer satisfaction. Pedro should be chosen the employee of the year. He is the kindest and nicest man to work with. Thank you Pedro!
Casey was a fantastic customer rep. I found him to be friendly knowledgeable and overall professional.
I was very happy that the mechanic was able to diagnose my Fiat’s strange hesitancy to accelerate while also backfiring. Thank you for the excellent service! Turns out someone else had used the wrong spark plugs!
I was expecting my car to be returned in a week or two but it only took them 2 days. Rental process was easy and quick as well. Pedro and team were fantastic.
Pedro is the best. He always gets me in on time and out without a problem.
Great service by Casey. His recommendations has made my car drive better than ever. One strong recommendations is to change the chairs in the service department for advisors and clients. You need arm rest on the chairs to avoid an accident for someone to get hurt and your company defending a lawsuit against one of the many injury attorney on TV. They are just waiting for a call from one of your clients or employees.
Daniel and Frank are the best of the best!
Excellent and incredible customer service, professional and knowledgeable, very please to do business with and trust worthy
Ken was very Profesional and kind He is very pleasant to work with. He is a keeper!!!
Great place, nice people, as always very helpful. Thank you!
They have professional and friendly service. You have a relationship with your service advisor where they know you and your car.
Pedro was very attentive and kept me updated while my car was in the shop. They arranged for a great rental while my car was in their care. Car returned clean and in tip-top shape
Everyone was very welcoming. My Stelvio feels great after the oil change and the car wash was thorough. I enjoyed the MC20 in the lot to look at while I waited. I was very pleased with the overall experience! Thanks Alfa Santa Monica!
This is a repeat visit for us and 3rd vehicle we have leased at this location. Very professional and accommodating staff. We recommend this location to others.
Everyone was extremely helpful and friendly.There was no pressure put on us to buy
Awesome my service rep Pedro is the man always a pleasure good customer service 💯🎤
Maserati santa monica is the best service department i had ever been, everybody is very professional and take care of every concern i had.
I bought a used Fiat 500 that had a part recalled so I came to this dealership. I worked with Silvia G. and she addressed it and gave expert advice on future maintenance of the used car.
I got my car fixed and service at Maserati of Santa Monica, Casey was really friendly and helpful. Great service.
Pedro, from the service department was very knowledgeable and very helpful. Great experience.
It was an amazing, awesome experience. Kevin was outstanding as was all those involved with working with us
Excellent attentive service. Particularly noteworthy compared to Maserati in the Valley. Ken is great. Thanks.
Great costumer service Mr pedro always very helpfull and friendly
Casey was very nice and responsive to my questions.
Excellent service. Pedro Leal has an amazing customer service. All the staff provided me a superior work. Nothing like Maserati Santa Monica service. Highly recommended.
Casey and his team were incredible. Will only take my Levante to them from now on.