Customer Testimonials

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DealerRater Nov 29, 2021

The car runs much better with new oil. And it was washed and cleaned inside. My wife said that the communication and welcome were super. Thank you. It is great to get service from educated and professional people.

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Google Nov 29, 2021

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DealerRater Nov 27, 2021

Everyone was extremely friendly and personable!!! I was satisfied with the customer service received and will definitely be back!

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DealerRater Nov 27, 2021

An oil service turned into a proper check that discovered fault that was under warranty. Top för going above and beyond even if it took days. Would’ve been 5* with more call backs and it was expensive for engine and brake oil. Ken also has a sense of humour which helps.

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DealerRater Nov 27, 2021

Very good dealer they work fast and evreyone its pretty nice. Pedro is the best.

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Google Nov 25, 2021

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DealerRater Nov 22, 2021

Very much appreciate the work Ken and crew at Santa Monica Alfa did for my unique case.

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Google Nov 21, 2021

Maserati of Santa Monica was amazing! The customer service provided by Byron and Eric was exceptional. The process was straight forward, seamless and pleasure! Everyone on their team was great! Thank you!

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DealerRater Nov 19, 2021

Very good customer service,will definitely recommend .Anything from an oil change to ,car troubles 7 years in with these guys.

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DealerRater Nov 18, 2021

Pedro is simply fantastic and makes me want to be a Maserati customer forever! He was so on top of everything; it was a seamless process. It was a stress-free experience. He checked in w/me, offered and got me a car to take me to the dealership and had my car ready for me before I got there! Just amazing customer service. So impressed! Thank you!

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Google Nov 17, 2021

Courteous professional and very friendly. Top notch service.

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Google Nov 17, 2021

My fiat was stolen in June 2020 and Pedro took really good care of me & my car during this time and having to get certain repairs. He was awesome during this experience and more recently my window motor and lock actuator had started to malfunction. Given the good experience I had there and their expertise, I went back to fiat Santa monica. Pedro was again super helpful and responsive to all my questions. He also didn’t try to sell me extra services or repairs, which I appreciate. Highly recommend their service.

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DealerRater Nov 17, 2021

The staff are extremely knowledgeable and helpful. The service of my car was done very well. Highly recommend

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DealerRater Nov 17, 2021

Ken is so great. He made sure that my experience was perfect. He arranged rides and helped make sure that everything went smoothly

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DealerRater Nov 16, 2021

Casey OBrien (Service Advisor) is the BEST! He has great knowledge, is prompt, and efficient. Casey is the reason I take my Fiat to this location.

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DealerRater Nov 13, 2021

Thanks to Ken the service was great and quick! Also the alfa never looked so good!

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DealerRater Nov 12, 2021

Casey was very helpful and informative and my issues were addressed and problems were solved. My visit was very satisfactory.

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DealerRater Nov 12, 2021

The moment that I drove up to check in, I felt welcomed! My service advisor was very nice and professional. Excellent work although a little more than I expected to pay!

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DealerRater Nov 11, 2021

Excellent service provided. All work was done in a timely fashion as promised. Thank you.

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DealerRater Nov 11, 2021

Excellent service! Casey was great, the work was done timely. Thank you for all your help

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DealerRater Nov 11, 2021

Had a great experience with the staff. Very professional and knowledgeable. I highly recommend them.

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DealerRater Nov 11, 2021

The service at Maserati Santa Monica was truly fabulous! Pedro and his team were responsive and efficient; they took excellent care of my GT. I highly recommend this dealership and service team. I will definitely be back! Thank you!

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Google Nov 11, 2021

👍🏽👍🏽👍🏽

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DealerRater Nov 10, 2021

dealer is nice. everyone is nice! I like bringing my car here for service. recommend

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DealerRater Nov 9, 2021

On time, on budget service. Polite and clean area. Unusual experience with owner of previous Alfas.

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Google Nov 8, 2021

Oil leak, repaired in less time than I expected.

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Google Nov 7, 2021

Annual service performed quickly and appropriate rental car provided. Casey is excellent!

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DealerRater Nov 6, 2021

Great and courteous customer service. The staff was very professional and the communication was great.

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DealerRater Nov 6, 2021

Great experience buying a Maserati Levante from Maserati Santa Monica. No wonder they are the largest Maserati dealer in Santa Monica. East transaction from start to finish. Best thing I can say is how the sales manager handled a post delivery issue that came up. 100% stood by their commitment to make it right. Great experience from start to finish. My highest recommendation. I already put in an order for another vehicle with Santa Monica Maserati!

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DealerRater Nov 6, 2021

Great job. Amazing experience. Would totally get another one from them. Great customer service. Best experience ever

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Google Nov 4, 2021

Staff is great and worked with me to get everything back on track. I am very gratefull

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Google Nov 3, 2021

Frank and Ross are professional and kind. I got the Alfa Romeo Giulia that I want, and It’s a quick and easy transaction. Also the car is delivered to my house as promised by Jose who is very knowledgeable of the car. I highly recommend them for getting an Alfa Romeo!

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DealerRater Nov 2, 2021

The service and the person who was in charge was so nice and helpful Thank you

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DealerRater Oct 31, 2021

I was happy with the service it was quick and friendly service that works with my schedule.

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Google Oct 31, 2021

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Google Oct 30, 2021

I had a great experience at this dealership. The sales person was extremely helpful and was not pushy. The sales manager had a very pleasant personality and we were able to strike a deal without the typical back and forth that occurs at most dealerships. I highly recommend them.

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DealerRater Oct 29, 2021

Casey is the best. Took great care of my Giulia and all its needs. Extremely helpful getting me a rental car. Thank you Casey

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DealerRater Oct 29, 2021

Very friendly and helpful staff. Also quick service no waiting for ng around a plus,

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DealerRater Oct 28, 2021

Casey was great service was done outstanding and completed faster than promises. Everyone was professional and nice

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DealerRater Oct 28, 2021

Everything was great but they forgot to put my tire pressure caps back on my car.

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DealerRater Oct 28, 2021

Ken, the Maserati service manager, was a huge help in answering all my questions regarding my recent Maserati Grand Turismo Sport. I’m very satisfied in the service / work performed at a reasonable cost .

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Google Oct 28, 2021

Great customer service! Very professional my case manager Casey is the Best!

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DealerRater Oct 27, 2021

Pedro was available and accommodating. My car runs well, now. Thank you Pedro and Thank you dealership!

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DealerRater Oct 25, 2021

Casey has always been the best in Service Michael (Sales) was great, professional, pleasant , and informative

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Google Oct 24, 2021

Was great

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DealerRater Oct 23, 2021

Very helpful. Offered Uber ride home during service.. Prompt response on service to be done.

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DealerRater Oct 23, 2021

Pedro was great to work with. Very helpful. I also appreciated the loaner. The car break has been fixed and no issues so far.

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DealerRater Oct 22, 2021

Casey in Service department is great. Smart, conscientious and super helpful explaining the issues. A real find.

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DealerRater Oct 22, 2021

Good coffee. Service people looked fir lost hearing aid. Felt bad oil change cost $600 for car driven 3500 miles

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DealerRater Oct 21, 2021

I was able to schedule my maintenance quickly and was able to get a loaner car which is always so helpful!! Ken was great!

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DealerRater Oct 21, 2021

Ken was great ! He is very customer oriented and keep me in the loop at all times

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DealerRater Oct 18, 2021

The service was friendly and professional. You felt like you were family by the end of your purchase.

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DealerRater Oct 18, 2021

Attendant was very nice and pleasant! Offered me water while I waited and even conversed w me.

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Google Oct 18, 2021

Casey is my contact there and he's simply the best. All around. Couldn't recommend him and the facility any stronger!!

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DealerRater Oct 16, 2021

Professional in everyway from the beautiful lady gratitude client to service specialist listening carefully to client

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Google Oct 16, 2021

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DealerRater Oct 15, 2021

Casey always treats me like a VIP … entire staff seems very excellence and customer oriented

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DealerRater Oct 13, 2021

Great service fast & very professional & also friendly advisor (Casey) & the staff @ loaner car office. Thank you so much to all of them. Best Regards. Sue

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DealerRater Oct 13, 2021

I can’t say enough about this place. This dealership got me financed when others couldn’t and at a fair rate. Mike and Steve are just great guys to do business with (no rabbits out the hat).

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DealerRater Oct 11, 2021

Casey was very helpful. Was able to get oil change under warranty — thank you so much !

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DealerRater Oct 11, 2021

My service advisor Ken is extremely excellent, honest and very knowledgeable. I will return S

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DealerRater Oct 10, 2021

Eric, Byron and Daniel were wonderful. Incredible customer service- I wish every dealership had a team like them!

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DealerRater Oct 10, 2021

Pedro was fantastic , very helpful and knowledgeable . Ken who I normally deal with also does a fantastic job . Give them both promotions and a big pay raise , thank you Vinny F.

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Google Oct 9, 2021

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Google Oct 8, 2021

Pedro always takes good care of us! Very Professional Service! We're very satisfied.

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Google Oct 8, 2021

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Google Oct 8, 2021

Been coming here for regular maintenance on my Fiat 124 spider and can't recommend them enough. Both Pedro and Casey have always taken care of me, the work always gets done quickly, and I haven't had any mechanical issues with the vehicle after almost 40k miles. Pedro even went above and beyond to get something covered under the warranty even though I'm a couple months out. Super grateful I've consistently been coming here. Would recommend.

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Google Oct 7, 2021

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DealerRater Oct 5, 2021

My experience was top notch. Ken was my service specialist. From the moment I pulled up with my car until I picked it up after it had been serviced, I received first class service. Ken and his team were professional, knowledgeable, and went above and beyond.

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DealerRater Oct 3, 2021

Service department is excellent. Friendly, knowledgeable, and happy to explain any details. Its a pleasure working with the whole team.

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DealerRater Oct 3, 2021

Best service in town. Casey really goes the extra mile to take care of his customers

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DealerRater Oct 2, 2021

Professional Reliable Responsible and the best people to get the job done with no worry

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DealerRater Oct 1, 2021

Casey was amazing, and the service was fast and efficient. I would recommend Maseratti SM to everyone I know.

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DealerRater Oct 1, 2021

Very friendly and helpful . I will definitely recommend . I really liked to get a complementary car cleaning too .

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DealerRater Oct 1, 2021

Pedro is and continues to be very helpful and the lovely lady outside, that coordinates everything, is wonderful.

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DealerRater Oct 1, 2021

I consistently have received outstanding customer service and great communication with advisor Casey and the crew here. Service has been excellent so far and I have no complaints. I Really appreciate when I have a great all around experience.

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DealerRater Oct 1, 2021

I am so impressed with this dealership. Even tho I drive an inexpensive little fiat and I'm surrounded by expensive Maseratis, no one ever makes me feel less valued as a client.

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DealerRater Oct 1, 2021

The personal were fantastic willing to help. Service good as well .very satisfy with the job

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DealerRater Sep 30, 2021

The team is always honest, helpful and accommodating. I have had a good experience each time I have been there.

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DealerRater Sep 30, 2021

Casey is a wonderful advisor. I always feel taken care of by him. He is honest, kind and always willing to help. I only trust him.

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Google Sep 29, 2021

Ken in service was top-notch! Solved my problem. Was very courteous and professional. 👍

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DealerRater Sep 27, 2021

Michael was very helpful. He made the transaction so easy that I didn’t need a feel to be there in person.

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DealerRater Sep 26, 2021

The perfect blend of Professionalism and Courtesy. The work done was expedient and complete. Attention to Detail and respectful to the small Crack on my windshield.

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DealerRater Sep 25, 2021

Ken is very professional and courteous. Really listened to us. A pleasure to do business with.

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DealerRater Sep 25, 2021

Casey was outstanding, informative and helpful. Car was done on time. And loaner was great

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DealerRater Sep 24, 2021

Pedro is always very helpful when I need help with my car. Everyone I’ve encountered is always very nice.

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DealerRater Sep 23, 2021

The service manager (Pedro Leal) was helpful and courteous. The work was done as promised and on time. Thank you.

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Google Sep 22, 2021

It went great all around.

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DealerRater Sep 20, 2021

I'm always impressed with the welcome team. I appreciate the customer ride/transportation offers.

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Google Sep 20, 2021

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Google Sep 19, 2021

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DealerRater Sep 19, 2021

Simple drop off experience. They ordered ubers for me back and forth at their expense, clean car, easy check out. Great!

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DealerRater Sep 18, 2021

We had a great experience at Maserati of Santa Monica from beginning to end. The negotiations were quick and easy. Alex and Nick were very helpful and professional. We would definitely recommend this car dealership to our friends and co workers for their car buying needs.

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DealerRater Sep 17, 2021

Good customer service. Takes to long to get service done there. Takes longer then promised time

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Google Sep 17, 2021

Just as always, the staff at Santa Monica Maserati Service are great to deal with and keep my Alfa in great shape. their service is amazing and the attention to detail as well. my main contact is Casey and he's always great to deal with!

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DealerRater Sep 16, 2021

Great people. They just didn't have the model car I really wanted. I'll go back to them again when I look for another vehicle.

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DealerRater Sep 15, 2021

The advisor Kevin was helpful .. been to different dealerships and this one is spectacular .. the technician was amazing taking care of my vehicle

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DealerRater Sep 15, 2021

Although I believe the overall service cost is too expensive, the enployeesI worked with did a very fine job

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Google Sep 15, 2021

They always put the client first!

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Google Sep 13, 2021

I received outstanding customer service from Casey. He was patient, understood my needs and knew the service requirements of my Fiat 500X very well, he kept me informed and updated. He also provided me with first class transportation home and back to dealer with Alto ride share. I couldn't have asked for a better first time experience with Santa Monica Fiat Maserati service dept. Thank You.


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